iBit ("iBit", "we" or "us") is committed to protecting the privacy of its customers, and we take our data protection responsibilities with the utmost seriousness. This Privacy Statement describes how iBit collects and processes your Personal Data through the iBit websites and applications referenced in this Privacy Statement. iBit refers to the ecosystem consisting of the iBit website, mobile applications, clients, mini-programs, and other applications developed to provide iBit Services, and includes independent platforms, websites, and clients operating within the ecosystem. This Privacy Statement applies to all Personal Data processing activities we conduct on the iBit Platform, websites, and departments. If you are a customer or user of our services, this Privacy Statement applies together with any business terms and other contractual documents, including but not limited to any agreement we may have with you. If you are not a relevant stakeholder, customer, or user of our services, but are using our website, this Privacy Statement also applies to you together with our Cookie Statement. Therefore, this statement should be read together with our Cookie Statement, which provides more details about our use of cookies on the website. You can access our Cookie Notice here.

1. iBit's Relationship With You
The iBit operating entity with which you contract determines the manner and purpose of processing Personal Data related to the services provided to you (commonly referred to as the "data controller"). This is BIKINGEX PTE. LTD., a company registered in Dubai 153, TAMPINES STREET 46 #07-09, THE APS SIDENES, INGPORE 5212576, which is primarily responsible for your Personal Data, including providing you with data and responding to any requests you make under data protection laws. When you have contact with any iBit company, iBit companies may share your Personal Data with each other, and if they do so, they will use such data consistently in accordance with this Privacy Statement.

2. What Personal Data Does iBit Collect and Process?
Personal Data is data that identifies an individual or relates to an identifiable individual. This includes data you provide to us, data automatically collected about you, and data we obtain from third parties.

Information You Provide to Us. To open an account and access our services, we will ask you to provide some data about yourself. These data are either required by law (e.g., to verify your identity and comply with "Know Your Customer" obligations) or necessary to provide the requested service (e.g., you need to provide your email address to open your account), or are related to certain specific purposes, as described in more detail below. In some cases, if we add services and features, you may be asked to provide additional data to us. Failure to provide the required data means iBit will not be able to provide our services to you.

The categories of Personal Data we may collect from you and the types of information:

(1) Personal Identification Data: Your full name, email address, gender, home address, telephone number, date of birth, nationality, signature, utility bills, photos, and videos.

(2) Sensitive and Biometric Personal Data: Where permitted by local law or with your consent, iBit may also collect sensitive personal data, such as biometric information, for example, by comparing facial scan data extracted from your selfie or video with the photo in your government-issued identification document to verify your identity.

Government identifiers: Government-issued identification documents, such as passport, national identity card number, national identity card details, driver's license number.

Institutional information: Proof of legal establishment, personal identification data of all significant beneficial owners, personal identification data of directors and senior personnel responsible for the operation of the legal entity.

(3) Financial Information: Bank account information, payment card information, source of funds, source of wealth, transaction information: Information about transactions you conduct on our services, such as recipient name, your name, and email.

(4) Information from Cookies: Please refer to our Cookie Statement for more information.

(5) Communications: Survey responses, information contained in surveys. Communications with us, including recordings of calls with our customer service team.

Contact Information: Email address, country, region.

Information We Automatically Collect from You. To the extent permitted by applicable law, we may automatically collect certain types of information whenever you interact with us or use our services. This information helps us resolve customer support issues, improve the performance of our website and services, maintain and/or enhance your user experience, and protect your account from fraud by detecting unauthorized access.
Automatically collected information includes:

1. Browsing Information: Device ID, name and version, IP address, and other browsing information.

2. Usage Data: Authentication data, security questions, clickstream data, public social network posts, and other data collected through cookies or similar technologies. Information about how you perform when using our services, such as error messages you receive, website performance information.

3. Marketing and Research Information
Identifiers – IP address or other online identifiers of an individual, email address.

Browser/web history data and preferences expressed through selecting/viewing/purchasing goods, services, and content.

Information about your mobile device, including (if applicable) device type, device identification number, mobile operating system.

For more information on this, please refer to our Cookie Policy.

Pursuant to the requirements or permission of applicable law, we may obtain information about you.

(1) Blockchain Data: We may analyze public blockchain data, such as transaction IDs, transaction amounts, wallet addresses, times, or transactions or events.

(2) Why Does iBit Process My Personal Data? What Legal Bases Do We Rely On to Collect and Process Your Personal Data?
The main purpose of our collecting and processing your Personal Data is to provide our services safely, efficiently, and smoothly. We typically use your Personal Data to deliver, provide, and operate our services, as well as content and advertising, and for loss prevention and anti-fraud purposes. Below you will find explanations of how we use it.

Why Does iBit Process My Personal Data? Legal Bases for Our Use of Personal Information.

Dubai Personal Information Protection Act - Managing our contractual relationship with you. Creating and maintaining your account. This includes when we use your Personal Data to accept and process orders and process payments. The categories of Personal Data processed are personal identification data, institutional information, contact information, financial information. The consequence of not processing your Personal Data for such purposes is that you cannot open an account with us or terminate an account you have already opened.

- Maintaining legal and regulatory compliance: Most of our core services (such as exchange services) are subject to strict and specific laws and regulations that require us to collect, use, and store certain Personal Data and process personally identifiable information, and in some cases process sensitive Personal Data [(including biometrics) (for details, please refer to Section I)]. For example, complying with "Know Your Customer" obligations under applicable laws and regulations, particularly complying with anti-money laundering laws and regulations. The categories of Personal Data include personal identification data, institutional information, sensitive and biometric information, government identifiers, contact information, financial information. If you do not provide the Personal Information required by law, you may not be able to open an account, or we may have to close an account you have already opened.

- Communicating with you regarding service and transaction-related matters. We use your Personal Data to communicate with you regarding the management of iBit Services or account-related information. We will communicate with you to keep you informed of updates to our services, for example, to notify you of relevant security issues, updates, or to provide other transaction-related information. Without such communication, you may not be aware of important developments related to your account that may affect how you use our services. You may not opt out of receiving critical service communications, such as emails or mobile notifications sent for legal or security purposes.

- Providing customer service: When you contact us, we process your Personal Data to provide support regarding inquiries, disputes, complaints, problem resolution, etc. The categories of Personal Data processed are personal identification data, institutional information, transaction information, communications, contact information, financial information, browsing information, usage data. If we do not process your Personal Data for this purpose, we will be unable to respond to your request.

- Promoting the security and integrity of our platform. We process your Personal Data to enhance security, monitor and verify identity or service access, combat malware or security risks, and comply with applicable security laws and regulations. We process your Personal Data to verify accounts and related activities, identify and resolve violations of our terms and conditions, investigate suspicious activities, detect, prevent, and combat illegal activities, detect fraud, and maintain the integrity of our services. The categories of Personal Data processed are personal identification data, institutional information, transaction information, contact information, financial information, browsing information, usage data. If we do not process your Personal Information, we may not be able to ensure the security of our services. We use your Personal Data to provide features, analyze performance, fix errors, and improve the availability and effectiveness of iBit Services.

- Promoting the security and integrity of our services. Fraud prevention and detection and credit risk. The categories of Personal Data processed are personal identification data, institutional information, transaction information, contact information, financial information, browsing information, usage data. We process personal identification data to prevent and detect, prevent and reduce fraud and abuse of our services, and protect you from account breaches or financial losses, and ensure the safety of our users, iBit Services, and others. We may also use scoring methods to assess and manage credit risk.

- Providing iBit Services. We process your Personal Data to provide you with services and process your orders. For example, when you want to use the exchange service on our platform, we will ask you to provide certain information, such as your identity information, contact information, and payment information. The categories of Personal Data processed are personal identification data, institutional information, transaction information, contact information, financial information, browsing information, usage data. Without this information, we cannot provide our services to you.

- Improving our services. We process Personal Data to improve our services and provide you with a better user experience; the categories of Personal Data processed are personal identification data, institutional information, transaction information, browsing information, usage data.

- Providing you with promotional activities: We use your information to provide you with promotional activities, including offers, rewards, and other incentives to use our services. The categories of Personal Data processed are personal identification data, institutional information, transaction information, browsing information, usage data.

- Conducting research and innovation. We conduct surveys to learn more about your experience using our services. We also use your information to support research and development and drive innovation in our services and products. This information will also be used for marketing purposes.

- Sending you marketing communications. We use your information with your consent to send you targeted marketing messages via email, mobile devices, in-app and push notifications. We also use your information for analysis for marketing purposes. The categories of Personal Data processed are personal identification data, institutional information, transaction information, browsing information, usage data, marketing and research information, communications.

Cookies: We use cookies and similar technologies as part of our services. The category of Personal Data processed is information from cookies.

Complying with other legal and regulatory obligations. When we believe it is reasonably necessary to comply with laws, legal obligations, regulations, law enforcement, government, and other legal requirements, court orders, or disclose information to tax authorities, we may access, read, save, and disclose your Personal Data.

4. Can Children Use iBit Services?
iBit does not allow anyone under the age of 18 to use iBit Services, nor will it intentionally collect personal information from children under the age of 18.

5. What About Cookies and Other Identifiers?
We use cookies and similar tools to enhance your user experience, provide our services, strengthen our marketing efforts, and understand how customers use our services so that we can make improvements. Depending on the applicable laws in your region, the cookie banner on your browser will tell you how to accept or reject cookies. You can obtain a copy of our cookie policy here.

6. How and Why Do We Share Your Personal Data?
If we believe that sharing your personal information is in accordance with any contractual relationship with you or us, applicable laws, regulations, or legal processes or requirements, we may share your Personal Data with third parties (including other iBit entities). When sharing your Personal Data with other iBit entities, we will use reasonable efforts to ensure that these entities comply with this Privacy Statement or follow practices with at least the same level of protection as described in this Privacy Statement. For example, depending on where you live and the entity responsible for running the check. For more information, please refer to Section 1.

We may also share personal data with the following persons or in the following circumstances:

Third-party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include analyzing data, providing marketing assistance, processing payments, transmitting content, and assessing and managing credit risk. These third-party service providers may only access the personal information necessary to perform their functions, but may not use it for other purposes. In addition, they must process personal information in accordance with our contractual agreements and only to the extent permitted by applicable data protection laws.

Legal authorities: Laws or courts may require us to disclose certain information about you or any cooperation we may have with you to relevant regulatory authorities, law enforcement agencies, and/or other competent authorities. We will disclose information about you to legal authorities to the extent required by law. We may also need to share your information to enforce or apply our legal rights or prevent fraud.

Protecting iBit and others: When we believe it is appropriate to disclose account and other personal information to comply with laws or our regulatory obligations; enforce or apply our terms of use and other agreements; or protect the rights, property, or safety of iBit, our users, or others. This includes exchanging information with other companies and organizations to prevent fraud and reduce credit risk.

7. Is My Information Secure?
We design our systems with your security and privacy in mind. We take appropriate security measures to prevent accidental loss, unauthorized use or access, alteration, or disclosure of your information. We are committed to using encryption protocols and software to protect your Personal Data during transmission and storage. We take physical, electronic, and procedural safeguards for the collection, storage, and disclosure of your Personal Data. In addition, we limit access to your Personal Data to those employees, agents, contractors, and other third parties who have a business need to know.

Our security procedures mean that we may require you to verify your identity to protect your account from unauthorized access. We recommend that you use a unique password for your iBit Account that is not used for other online accounts, and log out after using a shared computer.

8. What About Advertising?
To provide you with the best user experience, we may share your Personal Data with our marketing partners for targeting, modeling, and/or analysis, as well as marketing and advertising. You have the right to object to the processing of your Personal Data for direct marketing purposes at any time (see Section 10 below).

9. What Rights Do I Have?
Under applicable law, as described below, you have several rights related to your privacy and Personal Data protection. You have the right to request access to, correction of, and deletion of your Personal Data, and to request data portability. You may also object to our processing of your Personal Data, or request that we restrict the processing of your Personal Data in certain circumstances. In addition, when you consent to our processing of your Personal Data for a specific purpose, you may withdraw your consent at any time. If you wish to exercise any right, please contact us using the web form provided here. In certain circumstances, these rights may be limited - for example, we may be able to demonstrate that we have a legal requirement to process your Personal Data.

Right of access: You have the right to confirm that your Personal Data has been processed and to obtain a copy of it, as well as certain information related to its processing;

Right to correction: You may request the correction or supplementation of inaccurate Personal Data. You may also change the personal information in your account at any time.

Right to deletion: In certain circumstances, you may delete your Personal Data;

Right to object: You may object to the processing of your Personal Data for reasons related to your situation. For example, you have the right to object to our reliance on legitimate interests or our processing of your data for direct marketing purposes;

Right to restrict processing: In certain circumstances, you have the right to temporarily restrict our processing of your Personal Data, provided there is a legitimate reason to do so. We may continue to process your Personal Data if it is necessary to defend legal claims or any other exception permitted by applicable law;

Right to data portability: In certain circumstances, you may request to receive the Personal Data you have provided to us in a structured, commonly used, and machine-readable format, or, if possible, we will transmit your Personal Data directly to another data controller on your behalf;

Right to withdraw consent: For processing that requires your consent, you have the right to withdraw your consent at any time. Exercising this right does not affect the lawfulness of processing based on consent given before the withdrawal;

Right to lodge a complaint with the relevant data protection authority: We hope to be able to address any questions you may have about how we process your Personal Data. However, if you have unresolved concerns, you also have the right to complain to the Irish Data Protection Commission or the data protection authority in the country where you live, work, or where you believe the data protection violation occurred.

If you have any questions or objections regarding how we collect and process your Personal Data, please contact us using the web form provided here.

10. How Long Will iBit Retain My Personal Data?
We will retain your Personal Data for as long as you are able to continue using the iBit Services, for as long as is necessary to achieve the relevant purposes described in this Privacy Statement, and for as long as may be required by law (e.g., for tax and accounting purposes, compliance with anti-money laundering laws, or to resolve disputes and/or legal claims or otherwise communicate to you).

While retention requirements vary by jurisdiction, information about our typical retention periods for different aspects of your Personal Data is described below.

Personal identification data collected to fulfill our legal obligations under financial or anti-money laundering laws may be retained after account closure as required by those laws.

Contact information used for marketing purposes (such as your name, email address, and telephone number) will be retained until you (a) unsubscribe or we (b) delete your account. Thereafter, we will add your details to an unsubscribe list to ensure we do not accidentally market to you.

Content you post on our website (such as support desk comments, photos, videos, blog posts, and other content) may be retained after you close your account for audit and crime prevention purposes.

Recordings of your voice calls may be saved for up to six years for audit/compliance purposes and to resolve disputes and/or legal claims.

Information collected through cookies, web counters, and other analytics tools is retained for up to one year from the date the relevant cookie was collected.

11. Contact Information
You can contact us using the web form provided here, and they will work to resolve any questions or issues you may have regarding the collection and processing of your Personal Data.

12. Notices and Revisions
If you have any questions about iBit's privacy practices, please contact us, and we will do our best to resolve them. You also have the right to contact your local data protection authority.

Our business changes regularly, and our privacy statement may also change. You should regularly check our website for recent changes. Unless otherwise stated, our current privacy statement applies to all information we have about you and your account.